Customer Support
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Because our services & solutions are so vital to our client's operations (website being Live), Sand is totallly committed to availability & accessibility. We belive in updating ourselves continuously and are upgrading ourselves to be available 24 x 7 to our clients, currently we are available 20 x 7.
Our goal is to resolve support needs as efficiently and as quickly as possible.
Priority and urgent calls receive immediate help. Depending on availability, other calls may receive immediate help; otherwise, there is a maximum 4 hours call-back time. Our help-desk technology rapidly allows all team members to contribute their individual expertise to any call for help.
The fastest way to get help is by using the resources listed here:
Send us an EMail
support@sand-soft.com (We can get back to you within 11 hours)
Give us a Call
+1.504.252.1674(Global Support)
We value customer feedback. Please give us a report card on how we're doing. We want to know the good, the bad, and everything in-between. We're listening.
› Customer Support Home
Our Promise
In many ways you could say our main product is customer support. It's what we work on the hardest. We always believe that software development is 90% communicating of the 10% doing.
We realize that we must judge our success on how well we have supported our clients. It's really what matters the most in business today.
We Promise:
* To be accessible, friendly, and helpful at all times.
* To answer the phone when you call, 20/7/365.
* Reply to your emails and support tickets within 12 hours.
* To provide timely information regarding System Incidents.
* And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
In many ways you could say our main product is customer support. It's what we work on the hardest. We always believe that software development is 90% communicating of the 10% doing.
We realize that we must judge our success on how well we have supported our clients. It's really what matters the most in business today.
We Promise:
* To be accessible, friendly, and helpful at all times.
* To answer the phone when you call, 20/7/365.
* Reply to your emails and support tickets within 12 hours.
* To provide timely information regarding System Incidents.
* And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
Because our services & solutions are so vital to our client's operations (website being Live), Sand is totallly committed to availability & accessibility. We belive in updating ourselves continuously and are upgrading ourselves to be available 24 x 7 to our clients, currently we are available 20 x 7.
Our goal is to resolve support needs as efficiently and as quickly as possible.
Priority and urgent calls receive immediate help. Depending on availability, other calls may receive immediate help; otherwise, there is a maximum 4 hours call-back time. Our help-desk technology rapidly allows all team members to contribute their individual expertise to any call for help.
The fastest way to get help is by using the resources listed here:
Send us an EMail
support@sand-soft.com (We can get back to you within 11 hours)
Give us a Call
+1.504.252.1674(Global Support)
We value customer feedback. Please give us a report card on how we're doing. We want to know the good, the bad, and everything in-between. We're listening.
Related Information
Going for ISO
At Sand we strive continuously to improve the quality of products & services we deliver. To make the process more professional, we have started the process of ISO 9001-2000 Certification through Bureau Veritas (formely known as BVQI). we are planning to have oursevles an ISO Certificed company by the end of 2008.
In the News
Sand Foundation
Sand to formulate "Sand Foundation", an NGO Organization aimed at helping the underprivileged child with basic education and health.
Sand to formulate "Sand Foundation", an NGO Organization aimed at helping the underprivileged child with basic education and health.
Get in touch with us
askus@sand-soft.com
+1.504.252.1674 (USA)
+1.504.252.1674 (USA)